Two amounts: one for the hospital, one for us
You pay hospital fees directly to the hospital; the service fee is our only income. There is no third amount.
A · Hospital charges
- Outpatient consultation
- Examination fees
- Imaging (CT / MRI / PET-CT / ultrasound)
- Surgery fees
- Treatment fees
- Medicines & consumables
- Hospitalisation
Paid to: hospital cashier / foreign-card POS
Receipt: official fiscal medical receipt
Basis: reference range, subject to the hospital’s charges on the day
B · SinoHealthGateway service fee
- Medical coordination
- Appointment coordination
- Translation & native-language accompaniment
- Travel & accommodation coordination
- Local concierge
- Document assistance
- Communication support
Paid to: SinoHealthGateway
Receipt: VAT invoice for consulting services
Basis: fixed package price, confirmed before signing
Service-fee packages
| Package | Price (service fee) | Typically covers |
|---|---|---|
| A | ¥1,200 | Basic screening (SP-HC01) |
| B | ¥2,400 | Single elective surgery / medium check-up Covers: refractive surgery, cancer screening, cataract, scar revision (single), executive check-up, cardio screening |
| C | ¥4,800 | Complex surgery / course-based Covers: dental implants, joint replacement, spine rehabilitation, endoscopic resection, scar revision (course), family check |
| D | ¥9,800 ~ 15,800 | Serious-illness multi-course (confirmed item by item before signing) Covers: interventional ablation (from ¥9,800), pediatric surgery (from ¥12,800) |
Hospital charges are not part of the package: they are reference ranges, subject to the hospital’s actual charges on the day, paid by you directly at the hospital.
Payment path (six steps)
| Step | Stage | Who pays |
|---|---|---|
| 1 | Registration | You in person |
| 2 | Examinations | You in person |
| 3 | Treatment | You in person |
| 4 | Hospitalisation | You in person |
| 5 | Settlement | You (cashier / foreign-card POS) |
| 6 | Receipt | Issued by the hospital, kept by you |
FAQ
Why no “all-inclusive price”?
Because hospital charges are set per case by the hospital. We list the two amounts separately so you know who gets paid.
Could the hospital raise prices on the spot?
The hospital charges by its public standards; we neither handle nor control them. If actual charges differ from the reference range, the hospital’s figure prevails.
What does the service fee cover?
Medical coordination, appointment coordination, translation and accompaniment, travel and accommodation coordination, local concierge, document assistance, communication support.
What is not covered?
Hospital charges, medicines, consumables, hospitalisation, visa fees, flights, insurance, and any third-party costs.
Will insurance cover this?
Whether a Chinese public hospital accepts direct billing depends on the hospital’s arrangements and your policy terms. We describe the status quo and promise no reimbursement.
What happens next
Every step is handled by people; you can also simply ask one question first.
Content responsibility
- Content owner
- pending appointment
- Medical reviewer
- pending appointment（G4）
- Published
- 2026-09-21
- Last reviewed
- 2026-10-08
- Sources
- Key facts come from public sources (official bodies, hospitals’ public listings); sources are references, not endorsements.
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