What we collect — and what we never do
We collect no identity-document photos and need no raw medical records.
What we collect
| Category | Items | Purpose | Basis |
|---|---|---|---|
| Contact & identity | Salutation, country/region, language, contact, preferred channel | Replying to your enquiry | Necessary for the service |
| Intent | Service interest, city preference, timing, role | Routing and scheduling | Necessary for the service |
| Sensitive personal data | One-sentence need, urgency (self-stated), whether medical documents exist | Acceptance and referral | Separate consent |
| Cross-border transfer | De-identified need summary | In-country coordination | Separate consent |
What we never collect
Three separate consents
| Consent | Skippable? | Consequence of skipping |
|---|---|---|
| ① Privacy policy | Not skippable | Form cannot be submitted |
| ② Sensitive data processing | Skippable and refusable | Acceptance unaffected; a human proceeds with minimal information |
| ③ Cross-border transfer | Skippable and refusable | Acceptance unaffected; local colleagues coordinate |
Storage, transfer & retention
- Storage location
- For Kazakhstan audiences the master database stays inside Kazakhstan; the China side has no direct connection
- Cross-border
- Only a de-identified summary, only with separate consent; the transfer impact assessment is pending
- Retention
- To be determined; deleted or anonymised at expiry
- Security incidents
- Regulator notified within 1 working day of a personal-data incident; affected individuals informed
Your rights
Access, correction, deletion, consent withdrawal, complaints. Channel: to be published (after the data-protection officer is appointed).
FAQ
Why can’t I upload my records?
The public form never collects documents; medical records go only through the invitation-only one-time signed link after we make contact.
Who can see my information?
Only the staff handling this case’s acceptance and referral; access follows least-privilege controls.
Is my data sold?
No. We never sell personal data and use no third-party tracking pixels.
How do I delete my data?
Submit a request via the channel on the privacy page; we process it within the stated period.
Does AI process my data?
AI produces informational replies only and makes no determinations; every eligibility or price judgement is made by a person.
What happens next
Every step is handled by people; you can also simply ask one question first.
Content responsibility
- Content owner
- pending appointment
- Medical reviewer
- pending appointment（G4）
- Published
- 2026-09-21
- Last reviewed
- 2026-10-08
- Sources
- Key facts come from public sources (official bodies, hospitals’ public listings); sources are references, not endorsements.
- Submit a correction
- Corrections log