From first contact to post-return follow-up: 16 steps

1. 01 Lead manager Lead intake
   Fill the 3-step form (no uploads) → Lead reference number
2. 02 Human reviewer Human review & referral to hospital human review
   Wait (target ≤24h / urgent ≤2h) → Review conclusion (made by a person)
3. 03 Concierge Document checklist issued
   Prepare documents per checklist → Personalised checklist
4. 04 Concierge Invitation-only document submission (one-time link, ≤72h)
   Submit via the one-time link → Document package
5. 05 Hospital Hospital evaluation
   Wait → Hospital’s opinion
6. 06 Business desk + hospital Plan & fee-range explanation human review
   Join the discussion → Plan and reference fee range
7. 07 Business desk Signing of the Scope & Fees Confirmation
   Confirm item by item → Signed confirmation
8. 08 Finance Service fee payment
   Pay the service fee → VAT invoice (consulting)
9. 09 Concierge Scheduling confirmation
   Confirm dates → Schedule notice (hospital’s schedule prevails)
10. 10 Concierge Visa & travel document assistance
    Prepare visa documents → Document assistance
11. 11 Concierge Airport pickup
    Share flight details → Pickup
12. 12 Concierge Visit with native-language accompaniment
    Attend the appointment → Visit notes (not medical records)
13. 13 Client / hospital Direct payment at the hospital & receipt
    Pay in person with your passport → Hospital receipt
14. 14 Concierge Medical documents obtained & translated
    Sign for receipt → Translation (hospital original prevails)
15. 15 Concierge Post-procedure / post-check follow-up
    Report how you are → Follow-up record
16. 16 Concierge Return trip & follow-up report
    — → Follow-up report

Document checklist

The cross-border care document checklist (PDF): identity details, medical documents, medication, travel and other — five categories.

Medical documents are submitted only after we establish contact, via an invitation-only one-time signed link (valid ≤72h); the public form never collects documents.

FAQ