Cataract phacoemulsification + premium multifocal IOL
People 55+ whose declining vision affects daily life
Division of responsibility
| Matter | SinoHealthGateway | Hospital | Attending physician | Client / family |
|---|---|---|---|---|
| Medical decisions & treatment planning | No involvement (relays information only) | Provides care | Sole decision authority | Informed consent |
| Eligibility (whether to admit) | Refers to the hospital; decides nothing | Decides | Takes part in assessment | Provides truthful documents |
| Scheduling & appointments | Coordinates | Final confirmation | Sees patients | Fits the schedule |
| Collection of hospital fees | Not collected, not paid on your behalf, no markup | Collects | — | Pays in person with passport |
| Platform service fee | Collects (our only income) | — | — | Pays |
| Translation & accompaniment | Provides | Cooperates as needed | — | — |
| Issuing medical documents | Never substitutes (only helps obtain & translate) | Issues | Signs | Receives |
| Handling of adverse events | Coordinates and accompanies | Medical management | Medical management | Cooperates |
Process (applicable steps of the 16)
-
01
Lead manager
Lead intake
Fill the 3-step form (no uploads) → Lead reference number -
02
Human reviewer
Human review & referral to hospital human review
Wait (target ≤24h / urgent ≤2h) → Review conclusion (made by a person) -
03
Concierge
Document checklist issued
Prepare documents per checklist → Personalised checklist -
04
Concierge
Invitation-only document submission (one-time link, ≤72h)
Submit via the one-time link → Document package -
05
Hospital
Hospital evaluation
Wait → Hospital’s opinion -
06
Business desk + hospital
Plan & fee-range explanation human review
Join the discussion → Plan and reference fee range -
07
Business desk
Signing of the Scope & Fees Confirmation
Confirm item by item → Signed confirmation -
08
Finance
Service fee payment
Pay the service fee → VAT invoice (consulting) -
09
Concierge
Scheduling confirmation
Confirm dates → Schedule notice (hospital’s schedule prevails) -
10
Concierge
Visa & travel document assistance
Prepare visa documents → Document assistance -
11
Concierge
Airport pickup
Share flight details → Pickup -
12
Concierge
Visit with native-language accompaniment
Attend the appointment → Visit notes (not medical records) -
13
Client / hospital
Direct payment at the hospital & receipt
Pay in person with your passport → Hospital receipt -
14
Concierge
Medical documents obtained & translated
Sign for receipt → Translation (hospital original prevails) -
15
Concierge
Post-procedure / post-check follow-up
Report how you are → Follow-up record -
16
Concierge
Return trip & follow-up report
— → Follow-up report
Fees
A · Hospital charges
- Outpatient consultation
- Examination fees
- Imaging (CT / MRI / PET-CT / ultrasound)
- Surgery fees
- Treatment fees
- Medicines & consumables
- Hospitalisation
Paid to: hospital cashier / foreign-card POS
Receipt: official fiscal medical receipt
Basis: reference range, subject to the hospital’s charges on the day
B · SinoHealthGateway service fee
- Medical coordination
- Appointment coordination
- Translation & native-language accompaniment
- Travel & accommodation coordination
- Local concierge
- Document assistance
- Communication support
Paid to: SinoHealthGateway
Receipt: VAT invoice for consulting services
Basis: fixed package price, confirmed before signing
| This service | Hospital charges (reference) | Platform service fee |
|---|---|---|
| Cataract phacoemulsification + premium multifocal IOL | ≈¥20,000 | ¥2,400（package B） |
Hospital charges are a reference range, subject to the hospital’s actual charges on the day, paid by you in person at the hospital.
What is not included
- Hospital charges, medicines, consumables, hospitalisation
- Third-party costs (visa fees, flights, insurance)
- Extra medical costs of complications (charged by the hospital)
Documents & duration
Required documents
- Passport information-page details (name, nationality, number entered by you in the signed link or verified offline; no document images anywhere on the site)
- Existing diagnostic reports, imaging and lab results (originals or copies)
- Current medication list
- Preferred period and number of accompanying persons
- Surgical and allergy history
Duration (general case, not a promise)
5–7 days
Medical documents are submitted only after we contact you, via an invitation-only one-time signed link (valid ≤72 hours). The public form never collects documents.
Risks & exceptions
Medical risk
Every treatment carries risks, assessed and explained by the hospital and attending physicians. We take no part in medical decisions.
Scheduling risk
Hospital schedules may change; the hospital’s final confirmation prevails.
Cost risk
Actual charges may differ from the reference range; the hospital’s charges on the day prevail.
Documents risk
Incomplete documents prolong the evaluation; their completeness is the client’s responsibility.
Findings risk
Examinations may find conditions needing further care; when that happens we help move you into the relevant pathway.
FAQ
Is a multifocal lens always better?
Not necessarily — it depends on your eyes and visual habits; decided together with the hospital.
Will I still need glasses afterwards?
We make no promises about going glasses-free. Post-operative vision is explained by the hospital at consultation.
Can both eyes be done at once?
The hospital decides according to clinical practice; we only coordinate scheduling.
Next steps
What happens next
Every step is handled by people; you can also simply ask one question first.
Content responsibility
- Content owner
- pending appointment
- Medical reviewer
- pending appointment（G4）
- Published
- 2026-09-21
- Last reviewed
- 2026-10-08
- Sources
- Key facts come from public sources (official bodies, hospitals’ public listings); sources are references, not endorsements.
- Submit a correction
- Corrections log