Robot-assisted hip / knee replacement
People with osteoarthritis or long local waiting lists
Second-wave market (UK)
Division of responsibility
| Matter | SinoHealthGateway | Hospital | Attending physician | Client / family |
|---|---|---|---|---|
| Medical decisions & treatment planning | No involvement (relays information only) | Provides care | Sole decision authority | Informed consent |
| Eligibility (whether to admit) | Refers to the hospital; decides nothing | Decides | Takes part in assessment | Provides truthful documents |
| Scheduling & appointments | Coordinates | Final confirmation | Sees patients | Fits the schedule |
| Collection of hospital fees | Not collected, not paid on your behalf, no markup | Collects | — | Pays in person with passport |
| Platform service fee | Collects (our only income) | — | — | Pays |
| Translation & accompaniment | Provides | Cooperates as needed | — | — |
| Issuing medical documents | Never substitutes (only helps obtain & translate) | Issues | Signs | Receives |
| Handling of adverse events | Coordinates and accompanies | Medical management | Medical management | Cooperates |
Process (applicable steps of the 16)
-
01
Lead manager
Lead intake
Fill the 3-step form (no uploads) → Lead reference number -
02
Human reviewer
Human review & referral to hospital human review
Wait (target ≤24h / urgent ≤2h) → Review conclusion (made by a person) -
03
Concierge
Document checklist issued
Prepare documents per checklist → Personalised checklist -
04
Concierge
Invitation-only document submission (one-time link, ≤72h)
Submit via the one-time link → Document package -
05
Hospital
Hospital evaluation
Wait → Hospital’s opinion -
06
Business desk + hospital
Plan & fee-range explanation human review
Join the discussion → Plan and reference fee range -
07
Business desk
Signing of the Scope & Fees Confirmation
Confirm item by item → Signed confirmation -
08
Finance
Service fee payment
Pay the service fee → VAT invoice (consulting) -
09
Concierge
Scheduling confirmation
Confirm dates → Schedule notice (hospital’s schedule prevails) -
10
Concierge
Visa & travel document assistance
Prepare visa documents → Document assistance -
11
Concierge
Airport pickup
Share flight details → Pickup -
12
Concierge
Visit with native-language accompaniment
Attend the appointment → Visit notes (not medical records) -
13
Client / hospital
Direct payment at the hospital & receipt
Pay in person with your passport → Hospital receipt -
14
Concierge
Medical documents obtained & translated
Sign for receipt → Translation (hospital original prevails) -
15
Concierge
Post-procedure / post-check follow-up
Report how you are → Follow-up record -
16
Concierge
Return trip & follow-up report
— → Follow-up report
Fees
A · Hospital charges
- Outpatient consultation
- Examination fees
- Imaging (CT / MRI / PET-CT / ultrasound)
- Surgery fees
- Treatment fees
- Medicines & consumables
- Hospitalisation
Paid to: hospital cashier / foreign-card POS
Receipt: official fiscal medical receipt
Basis: reference range, subject to the hospital’s charges on the day
B · SinoHealthGateway service fee
- Medical coordination
- Appointment coordination
- Translation & native-language accompaniment
- Travel & accommodation coordination
- Local concierge
- Document assistance
- Communication support
Paid to: SinoHealthGateway
Receipt: VAT invoice for consulting services
Basis: fixed package price, confirmed before signing
| This service | Hospital charges (reference) | Platform service fee |
|---|---|---|
| Robot-assisted hip / knee replacement | ≈¥70,000 | ¥4,800（package C） |
Hospital charges are a reference range, subject to the hospital’s actual charges on the day, paid by you in person at the hospital.
What is not included
- Hospital charges, medicines, consumables, hospitalisation
- Third-party costs (visa fees, flights, insurance)
- Extra medical costs of complications (charged by the hospital)
Documents & duration
Required documents
- Passport information-page details (name, nationality, number entered by you in the signed link or verified offline; no document images anywhere on the site)
- Existing diagnostic reports, imaging and lab results (originals or copies)
- Current medication list
- Preferred period and number of accompanying persons
- Surgical and allergy history
Duration (general case, not a promise)
14–21 days
Medical documents are submitted only after we contact you, via an invitation-only one-time signed link (valid ≤72 hours). The public form never collects documents.
Risks & exceptions
Medical risk
Every treatment carries risks, assessed and explained by the hospital and attending physicians. We take no part in medical decisions.
Scheduling risk
Hospital schedules may change; the hospital’s final confirmation prevails.
Cost risk
Actual charges may differ from the reference range; the hospital’s charges on the day prevail.
Documents risk
Incomplete documents prolong the evaluation; their completeness is the client’s responsibility.
Findings risk
Examinations may find conditions needing further care; when that happens we help move you into the relevant pathway.
FAQ
Which implant will be used?
The implant model is chosen by the hospital based on your anatomy and clinical situation; price differences are explained by the hospital.
How soon can I walk after surgery?
We make no promises about timing. Recovery progress is assessed by the hospital and rehabilitation team.
The wait at home is too long — will this be faster?
We coordinate scheduling but promise no dates; the hospital’s final confirmation prevails.
Next steps
What happens next
Every step is handled by people; you can also simply ask one question first.
Content responsibility
- Content owner
- pending appointment
- Medical reviewer
- pending appointment（G4）
- Published
- 2026-09-21
- Last reviewed
- 2026-10-08
- Sources
- Key facts come from public sources (official bodies, hospitals’ public listings); sources are references, not endorsements.
- Submit a correction
- Corrections log